Deleting your data

If your business uses SemperFlow

Email the contact address in our privacy policy from your account's email address and ask us to close it. Nothing is sent from your account from that moment, and it is deleted 7 days later, so you can sign in and download your records first. Deleting it removes your logins, settings, invoices and reminder records, your customers' names and numbers, the WhatsApp number's link to SemperFlow and its Twilio account. Encrypted backups are overwritten within 30 days.

When you connect WhatsApp, Meta's sign-in shares only your WhatsApp Business Account and phone number with Sandbox. We keep their ids to send your messages, and no other Facebook information. To end that sharing, remove Sandbox from your business's settings in Meta Business Suite as well.

If you received a reminder from a business

Your details come from that business's own records in Xero, and it decides whether you are messaged. Reply STOP to stop its marketing messages. To have your details deleted, ask the business, or email the contact address in our privacy policy and we will pass your request on and help it act on it. Reminder records are otherwise deleted automatically one year after they were sent, or once the invoice is no longer overdue, whichever is later.

Read the full privacy policy.